Returns & Exchanges
At Lumibricks, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for all items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original box, ensuring all components and manuals are included to maintain eligibility for a full refund.
Print and Attach Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.
Drop Off and Track
Hand over the package to your nearest authorized carrier location and keep the tracking receipt; we will process your refund once the inspection is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing