Frequently Asked Questions
Everything you need to know about shopping with Lumibricks
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
Lumibricks accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Lumibricks products come with a one-year limited warranty against manufacturing defects. If you experience any issues, please reach out to our customer service department.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly, but if you need to make a change, please contact us within 2 hours of placement. Once an order has reached the shipping phase, it can no longer be modified.